FTP Settings
FTP (File Transfer Protocol) allows files to be transferred between two computers connected via the Internet. Zeus uses FTP to transfer your Link Directory pages to your web site.
The 3 FTP settings are provided by the company that hosts your web site.
FTP Server or Host Name
The FTP server host name. Each server’s address is unique. You must obtain that address from the service provider who is hosting your web site.
- 192.209.24.122
- sample.com
- ftp.sample.com
FTP Login User Name
Your FTP logon user name was assigned to you when your web site was first setup by your website's administrator. This is probably the same user name you use to log on to your web site with FrontPage, CuteFTP, your HTML Editor, etc. Your web site's hosting provider provides this unique ID. It is case sensitive. If you do not know what your user ID is, then you need to contact your server administrator for that information.
FTP Login User Password
Your logon password was assigned to you when your web site was first setup. This is probably the same password as used to log on with FrontPage, CuteFTP, your HTML Editor, etc. It is unique, case sensitive, and also provided by your web site's hosting provider. As you cannot see what you are typing into that field, you must use special care not to make any mistakes.
Troubleshooting
Problem 1:
If you are having problems with the 3 initial FTP settings, then try this. This procedure will test the settings using your computer's Windows FTP program.This basic FTP program is included in all windows operating systems. If you are NOT getting FTP access to your web site, please check with your web site's hosting service for the correct settings. You must have FTP access to your web site.
- Click Start/Run (Start is at the lower left corner of your screen)
- Type into the textbox: ftp YourFTPHostName.com, click OK
- It comes back with User <YourFTPHostName.com<none>>
- It wants your User Name, type in: YourFTPUserName, press enter
- It responds Password>, you type in YourFTPPassword, press return
Play with the Windows FTP program to try to find a combination that works. If you do logon (you'll receive a login message), you can type Quit to disconnect.
Problem 2:
- Link Directory seemed to upload but there are zero length Theme pages
- or some Theme pages uploaded, others did not
- or the FTP wizard cannot return your Directory Listing.
- Another indication is your web site's server may return a file with no content when you try to load a page from your Link Directory into your browser.
This is an indicator the Use Active FTP Connection setting needs to be changed.
If you are having problems with your FTP Settings or Zeus uploading the directory pages to your web site, we can quickly do it for you for FREE.
NOTE:
You must first have a CommDesk Support account before using this form. If you have not registered yet please Click Here
- Open a new support ticket and state that you have filled out the FTP help form. All communications must go through our Support ComDesk.